Frequently Asked Questions

How do I pay my rent?

Resident Payment Options. Residents are required to use one of the five payment options detailed below to make both rent and UCAM charge payments to ParkNation:

• Option No. 1 – Pay Online with Your Bank Account or Credit Card. ParkNation provides convenient web access for residents to view statements and pay rent online with either with a bank account or credit card through the Resident Portal. If you choose this payment option, send your email address to accounting@parknation.us and you will receive an automated email from PayLease with instructions on how to login and use the Resident Portal.

• Option No. 2 – Cash Payment. ParkNation accepts cash payments made from 25,000 retail locations nationwide like Wal-Mart, Kmart or some local grocery stores. Pay your rent while out running errands!

  Here’s how:

  Obtain your unique account number and a list of the nearest payment locations from your property manager.

  Visit the participating retailer’s customer service counter and inform the agent you are there to make a bill pay to “Sunset RV & Mobile Home Park”

  Provide the agent with your CashPay card and cash payment.

  Collect a receipt and you’re done!

  Your payment will electronically be sent to ParkNation so there’s no need to stop by your management office. For any questions on this payment method, or to obtain your account number, contact the Park Manager. This Option Replaces the purchase of Money Orders.

  To find a CashPay location near you, please visit www.paylease.com/cashpay/locations.

  Most CashPay money centers located inside Wal-Mart & K-Mart stores now,Accept Debit Cards to make your rent payment. (Available at participating locations)

  Please find attached List of Paylease Cash Pay Locations in Twain Harte, CA

  * A nominal convenience fee of $4.00 will apply
• Option No. 3 – Pay With Bank Account or Credit Card. If Resident does not have an email address, rent can automatically be deducted from bank account or resident can pay in the office with a credit card for a fee of 3.25% of the total amount of the payment made. Please discuss these options with the Park Manager.
• Option No. 4 – Pay by Automatic Clearing House (“ACH”) Payment. To make an ACH payment, Resident will enter into the standard Recurring ACH Payment Authorization Agreement and provide ParkNation with their bank account number and routing number. ParkNation will automatically withdraw the amount of rent and UCAM charges owed by Resident directly from Resident’s bank account on the first day of the month for each month that Resident remains in possession of a space within the Community.

Can I move into my own home?

Absolutely! We have empty lots for your home as well as lots with manufactured homes that have lease options. All homes are subject to inspection and approval.

Will you check my criminal background?

Yes. Violent offenders and sex offenders will not be accepted. We want to create a better environment and empower people to thrive.

Do you require a security deposit?

Yes. The amount is the same as the monthly lot rent, and both will be required at the time of move-in.

As a resident renting a home, what are my responsibilities?

All resident responsibilities are stated in the lease and Guidelines for Living. We recommend that you read the lease thoroughly and ask questions pertaining to anything you do not understand.

Do you accept pets?

All pets must be inside pets. Aggressive breeds are not allowed (pitbulls or rottweilers). When outside, pets must be on a leash with the resident.

What happens if I fail to report a maintenance problem in my rented mobile home?

If the damage in question could have been avoided by proper maintenance on your part, you will be charged for the service.

Do you charge an application fee?

Yes, we charge non-refundable application fees. All residents over 18 must be included on the application at the time of approval. Fees are $35 for the first adult and $15 for each additional adult at the time of application. Adults can be included at a later date with a $35 fee.

After I am approved, what will I have to pay?

You will pay the security deposit and the first month’s rent.

When is my rent due?

Rent is due on the 1st of each month and late on the 2nd. If rent is received on the 4th, a late charge of $35 will be applied. $10/day will be applied on the 5th and each day thereafter until paid in full.

Am I responsible for the utilities?

Yes.